Coach of the Month – Caroline Donaldson

Caroline Donaldson has over 15 years coaching experience working with teams and senior executives. Her client list is hugely impressive, featuring as it does, companies such as RBS, KPMG, Centrica and the NHS.

I met Caroline in the splendid Glasgow offices of her company, Kynesis.

From the website, www.kynesis.co.uk:
” We create safe, supportive environments where people can be open and honest. We facilitate learning and encourage personal development to stimulate creative thinking. We focus on performance to get the best out of people and create sustainable businesses of excellence. We believe that people are the key to unlocking their own and each others potential. We act as the catalyst to this process by combining our extensive experience and the latest thinking with what’s “in the room and what people do on a daily basis.”

Caroline explains,
“As coaching has seen a huge rise in popularity it has become a key pillar in our work with clients in improving and up-skilling employees across the board. Our experience spans both private and public sectors, but the themes are common – developing an empowered workforce through engaging leadership.”

” My purpose is to help executives to meet their goals and I provide individual support as they develop and move towards these objectives. I aim to empower the executive I’m working with and to allow them to tap into their own potential. Occassionally I will offer guidance to allow executives to achieve goals that they couldn’t have attained without that advice – after all there are times for all of us when we just don’t know what we don’t know and my knowledge can fill the gaps at these points.”

“I work with clients over six sessions, often spread over several months. During that time a trusting, constructive relationship develops and various things can happen. The executive may wish to explore a particular, existing skill set or try something new. They may wish to reflect on their beliefs, values and experiences in order to gain deeper understanding of an issue. They may wish to undertake some in-depth analysis and reflection, which I can facilitate.”

“The sessions are always focussed and always outcome orientated. It’s no use spending time remaining at a point where the executive is stuck when it is better to move to other areas in which progress can be made.”

“The results are always positive with executives reaching the goals they have set – and often a lot more!”

“I use the GROW model as a framework. This model was concieved by Graham Alexander and popularised by Sir John Whitmore.”

What does GROW stand for?
GOAL ~ defining what you want to achieve
REALITY ~ explore the current situation, relevant history and future possibilities
OPTIONS ~ explore new ideas for reaching the goal
WILL ~ decide on an action plan

“Since coaching is driven by questioning, each stage involves asking different types of questions and exploring the answers with the executive. Used appropriately, and in an atmosphere of awareness and responsibilty, the GROW model forms the basis of an excellent development programme.”

“At Kynesis we also use the ABC model of cognitive behavioural therapy, where:
A = Activating event (trigger)
B = Beliefs. The thoughts that arise when A happens
C = Consequences. The feelings that arise as a result of having those thoughts.”

“By working with these, and other models, we know that change within individuals and within organisations is possible.”

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